HTH0024: By Accidentally Good Enough

Alternate episode name candidates:

WAC Corrections from HTH0020:
You can successfully add a group to the local administrators now it seems. When adding a user, enter the group in the syntax of "domainname\groupname"
Shared Connections pane now loads in Firefox it seems.
Salty Teams Logs
Patch KeePassRPC again - for additional protections (not as urgent)
FBI: Get off Windows 7 - Exploits being used in the wild
...But who cares because there's Vulnerabilities Inside ™
Maybe Apple knew this in advance and that's why they're moving to ARM…
Discussion: Intel has really fallen behind in terms of progress
MS has had enough of the App Store rules - xCloud has been denied

Don't:
Escalate with no details
Leave Illegible notes
Leave too many useless notes (verbosity/extracurriculars/chat logs)
Promise impossible things to the customer
Escalate to a more expensive team if you can help it - "Minimize overall cost of support by resolving most issues with less costly resources and automation and filtering only the more complex issues to more expensive, less available support resources"
Tie up Tier 3 IT and prevent them from working on capital projects/etc.
Do:
Ask the dumb questions, no matter how dumb
Do the dumb things: Check the network, ping things
Take screenshots
Google it
If you think it might need approval, seek it out
Look good for promotion opportunities
Check AD (you probably have read access), pull logs

"ALASKA" is the only geographical state whose name can be typed on the keyboard using only one row. Not accurate for AZERTY, or DVORAK though.